Please arrive to class 10-15 minutes early if you haven’t signed up ahead of time, remove your shoes upon entering the studio, and leave food and glass bottles outside of the yoga studio. Cell phones and wearable tech must be silenced or turned off. We encourage you to sign up for class ahead of time by going on our website or using the MindBody App for in-studio classes.
You can register for all classes online, up to 7 days in advance. Pre-registered spots are held until 5 minutes before class begins. You must be signed into class by then, or your spot may be given to someone on the waitlist. We do not use third party booking systems (ClassPass, ZenRez, etc.)
CLASS CANCELLATION / NO SHOW
You may cancel a class reservation online up to 1 hour before the start of the class at no charge. If you cancel your class within the 1 hour prior to class start, it will result in a loss of class and the proceeds will be donated to the Brooklyn Bridge Park Conservancy in Brooklyn or A Walk on Water in Montauk. You may cancel a workshop reservation online up to 24 hours before the start of the workshop at no charge. If you cancel within the 24-hour period, it will result in a loss and payment will be forfeited.
Even when a class is full, add yourself to the waitlist. Upon a cancellation by another student, the first name on the waitlist gets automatically added to the class and you will receive an email notification showing you are off the waitlist. You will then become responsible for attending or canceling as per above.
LATE ENTRY & EARLY DEPARTURE POLICIES
We have a firm no late entry policy as to not disrupt the class in session. We have the best interests and safety of the entire group in mind. Though you will forfeit the class credit, a donation will be made to Brooklyn Bridge Park Conservancy in Brooklyn or A Walk on Water in Montauk in the amount of the cost of class. If you need to leave class early, please tell the teacher before class begins. Put your mat at the back of the room, and exit quietly before Savasana (the last 5 minutes when everyone is lying on their backs).
All class purchases are non-transferable and non-refundable. All packages and classes are activated on the date of first use (not the date of purchase). Classes and packages are able to be shared between family members and between locations.
You can register for all workshops online. Pre-registered spots are held until 5 minutes before workshops begin. You must be signed into the workshop by then, or your spot may be given to someone on the waitlist. You may cancel any workshop reservation online up to 24 hours before the start of the workshop to receive account credit. Please use our online registration system to schedule and cancel workshops. We do not accept cancellations over the phone or on email. All workshop purchases are non-transferable and non-refundable.
CHANGES IN SCHEDULE
Class schedules will be posted and updated weekly on our website and on Mindbody. In case of last minute schedule changes, ONEYOGAHOUSE reserves the right to make changes without notice.
RETURNS/EXCHANGES ON RETAIL
Returns or exchanges of merchandise are honored in their original condition within 14 days of the original purchase date. Valid only on unworn, unused, unwashed merchandise with their hang tags attached, in its original packaging. We do not accept returns or exchanges for other retailers. If you have a return, but it is purchased from a retailer outside of the studio, please return the items directly to the retailer. Items purchased at a discount are Final Sale. One Yoga House reserves the right to determine eligibility for returns and exchanges and may update this policy at any time without notice.
LOST & FOUND
We are not responsible for lost or stolen items. Please make sure your personal items are secured and leave any valuables at home.
One Yoga House has a no tolerance policy on discrimination or disrespect towards our staff and any students in our community.