Please arrive to class 10-15 minutes early as all guests will be prescreened attesting to their health status by signing a one-time COVID-19 Informed Consent and Waiver form. All ONEYOGAHOUSE employees and students will be required to provide one-time proof of their Covid-19 vaccination to enter our studio. Please bring a valid photo ID to present along with your vaccination card or NYS Excelsior Pass. Temperatures will be checked by staff with an infrared no-touch forehead thermometer to gain entry for in-studio classes. We endeavor to take every precaution and be vigilant about the safety of our staff and guests by adopting Federal, State, and industry safety, cleaning & disinfecting, and screening guidelines.
Remove your shoes upon entering the studio and leave food, beverages, cell phones, and glass bottles behind. You may bring water into the studio in a covered water bottle. Cell phones must be silenced or turned off and left in the locker rooms or stowed away with your belongings.
You may bring your own yoga mats to class or borrow our mats, free of charge. Please spray used mats with disinfectant provided and wipe clean prior to exiting the studio.
The studio will be sanitized after each session and as needed following our daily cleaning log to adhere to the hygiene and sanitation requirements from the CDC and DOH.
You are encouraged to register for ONEYOGAHOUSE classes online through the Mindbody app or on our website: https://oneyogahouse.com/brooklyn-schedule/.
CLASS CANCELLATION / NO SHOW
You may early cancel any class reservation online up to one (1) hour before the start of the class at no charge. Please use your account on Mindbody or on our website to cancel classes. We do not accept cancellations over the phone.
Even when a class is full, add yourself to the wait list. Upon a cancellation by another student, the first name on the wait list gets automatically added to the class and you will receive an email notification showing you are off the wait list. You will then become responsible for attending or canceling as per above.
LATE ENTRY & EARLY DEPARTURE POLICIES
All classes will start on time and at the discretion of the teacher on duty – no late entry allowed. They have the best interests and safety of the entire group in mind. If you need to leave class early, please tell the teacher before class begins. Roll up your mat and exit quietly before Savasana (the last 5 minutes when everyone is lying on their backs).
All class purchases are non-transferable and non-refundable. All packages and classes are activated on the date of first use (not the date of purchase). Classes and packages are able to be shared between family members and between locations.
You can register for all workshops online. You may cancel any workshop reservation online up to 24 hours before the start of the workshop to receive account credit. Please use our online registration system to schedule and cancel workshops. We do not accept cancellations over the phone. All workshop purchases are non-transferable and non-refundable.
CHANGES IN SCHEDULE
Class schedules will be posted and updated weekly on our website and on Mindbody. In case of class cancellations due to inclement weather for outdoor classes, ONEYOGAHOUSE will notify students on text or email of the change at least one hour prior to cancellation. Class will be credited back to your account unless a refund is requested.
RETURNS/EXCHANGES ON RETAIL
Returns or exchanges of merchandise are honored in their original condition within 14 days of the original purchase date. Valid only on unworn, unused, unwashed merchandise with their hang tags attached, in its original packaging. We do not accept returns or exchanges for other retailers. If you have a return, but it is purchased from a retailer outside of the studio, please return the items directly to the retailer. Items purchased at a discount are Final Sale. ONEYOGAHOUSE reserves the right to determine eligibility for returns and exchanges and may update this policy at any time without notice.
LOST & FOUND
We are not responsible for lost or stolen items. Please make sure your personal items are secured and leave any valuables at home.
ONEYOGAHOUSE has a no tolerance policy on discrimination or disrespect towards our staff and any students in our community.